Reservation Refund Request Form | BC Parks

Refund eligibility:

Your reservation must be cancelled prior to filling out this form. You can cancel on:
- Camping.bcparks.ca
- Call 1-800-689-9025
Transaction fees (reservation, cancel, change, call-centre) are non-refundable.
Make sure you have read the BC Parks policies and guidelines for requesting a refund before submitting this form.
It is your responsibility to read the BC Parks policies, research type of activities and facilities available in BC Parks and confirm travel plans before making a reservation.
A refund request submitted three months after your arrival date will not be considered.
If you have already arrived in the park, you must contact the Park Operator to discuss any available refunds. BC Parks cannot process a refund when a party has already arrived at a park. Please visit the park page to find park operator contact information.

Agreements(Required)

Reservation holders who have arrived in park must contact the park operator for any refund requests.
Reservations that have not been cancelled are not eligible to receive a refund.
Forms that have been submitted greater than three months after booking's arrival date will not be eligible for a refund.

Yes, I have read and understood BC Parks Reservation Services cancellation and refund policy.

Yes, I confirm I did not arrive in-park.(Required)

Yes, I confirm I did not arrive in-park.

Yes, I have cancelled my reservation.(Required)

Yes, I have cancelled my reservation.

Yes, I am submitting a refund form less than three months after my booking's arrival date.(Required)

Yes, I am submitting a refund form less than three months after my booking's arrival date.

Reservation type(Required)

Frontcountry campsite

Group site or picnic shelter

Backcountry reservation

Bowron Lake Canoe Circuit

Transaction fees (reservation fees, change fees, cancel fees) are non-refundable.

Reservation Booking ID(Required)

Park name(Required)

Arrival date(Required)

YYYY dash MM dash DD

Departure date(Required)

YYYY dash MM dash DD

Reservation holder

Reservation holder name(Required)

Reservation holder address(Required)

Street Address City State / Province / Region ZIP / Postal Code Country

Reservation holder email(Required)

Reason for refund

Please select one grounds for a refund that best applies(Required)

Death in immediate family. Documentation required. BC Parks requires the ‘reservation holder’ to make every attempt to cancel their reservation. A death certificate and/or obituary notice that clearly demonstrates the deceased’s relationship with the ‘Reservation holder’ must be submitted for BC Parks to review the request. The date on the documentation provided must coincide with the arrival date or cancellation date. For the ‘Berg Lake Trail’, ‘Bowron Lake canoe circuit’ and ‘Group camping’ reservations, BC Parks reserves the right to determine the amount of people this refund can be applied to, and will generally not offer a full refund for ‘Group sites’ or group departures.
*Definition of immediate family: a parent, spouse, child, grandchild, grandparent, brother, sister, father-in-law, mother-in-law, daughter-in-law, son-in-law, and any other relative permanently residing in the same household. Unfortunately, friends, distant relatives, and pets are not considered immediate family members.
Incorrect charges. Occasionally, the reservation system experiences technical problems which may result in incorrect charges. Refunds will be considered for customers who are incorrectly charged. The refund will only apply on the difference between an incorrect charge and the correct amount owing, and will not apply to any perceived inconveniences or additional requests for discounts.
Medical. Documentation required. Applications for medical refunds require medical documentation from a medical institution or recognized medical service, that a member of your camping party was seriously injured, had an acute mental health crisis, or was admitted to hospital. Dates on the documentation must coincide with the arrival or cancellation date to support the request. The ‘Reservation holder’ must still try to cancel the reservation if possible. Medical documentation for the ‘Bowron Lake canoe circuit’ or the Berg Lake trail will only apply to a maximum of two (2) people (the person directly affected by the medical emergency and possibly one other person travelling with them).
Park conditions that prevent access or cause evacuations. Refunds will be considered if customers are unable to enter/approach a park because of emergencies such as road closures, natural disasters or if an evacuation is ordered. In such cases, it is a visitor's responsibility to have checked the park web pages for updates and follow any available reroutes or accommodations first, before requesting a refund.
Poor air quality. Poor air quality will be considered an acceptable ground for refunds if all the following criteria are met: The customer cancelled their reservation; The cancellation occurred within 7 days of the arrival or cancellation date; Air quality levels are a 7 or higher on the BC Air Quality Health Index (AQHI) at the station closest to the park on date of cancellation.
Serious motor vehicle accident. Documentation required. If the reservation holder or a member of the camping party is involved in a serious motor vehicle accident that prevents them from honouring their reservation, a refund will be considered. An accident report, dated near the customer’s arrival or cancellation date is required to support the request for a refund.

Death in the immediate family - documentation required

Incorrect charges

Medical - documentation required

Park conditions that prevent access or cause evacuation

Poor air quality - AQHI must be 7 or greater

Serious motor vehicle accident - documentation required

File upload(Required)

Please note that documentation is required for some refund requests (medical, death in immediate family, and serious motor vehicle accidents). Please refer to BC Parks grounds for a refund policy page.

Drop files here or

Accepted file types: pdf, jpg, png, Max. file size: 32 MB, Max. files: 5.

File upload (optional)

Drop files here or

Accepted file types: pdf, jpg, png, Max. file size: 32 MB, Max. files: 5.

Comments

Please describe your reasoning for requesting a refund. Blank submission may be rejected.

Collection Notice

This information is collected by BC Parks, under Section(c) and 26(e) of the Freedom of Information and Protection of Privacy Act for the purpose of making and maintaining a reservation at a campground location and to evaluate the reservation system and process. This may include posting your name for your reservation at the campground. Questions regarding this collection can be directed to: Information Officer, BC Parks, PO Box 9398 Stn Prov Govt Victoria BC V8W 9M9, ParkInfo@gov.bc.ca.

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